{"id":"AGY-ST-UTILITIES-HOUSING-AG-002","kind":"order","level":"sector-regulator","jurisdiction":"Kentucky (State public utility commission)","state":"KY","metro":"","industry":"","agency":"ST-UTILITIES-HOUSING-AG","eco":"","issuer":"Kentucky Public Service Commission","authority":"KRS 278.030, 278.040(1)-(2)","instrument":"Order, Case No. 2020-00085 (September 21, 2020)","title":"Order lifting the moratorium on disconnections for nonpayment beginning October 20, 2020, continuing the residential late-fee moratorium to December 31, 2020, and mandating default payment plans of six months to two years for arrearages accrued March 16 to October 1, 2020","dateIssued":"2020-09-21","effective":"2020-09-21; disconnections for nonpayment permitted beginning 2020-10-20 subject to the order\u0027s conditions","end":"Residential late-fee moratorium ended December 31, 2020; payment-plan obligations ran for the plan terms (six months to two years from October 2020)","startDate":"2020-09-21","endDate":"2020-12-31","quarters":["2020Q3","2020Q4","2021Q1","2021Q2"],"types":["OTHER"],"addressees":["all Commission-jurisdictional electric, gas, water and sewer utilities"],"clause":"IT IS THEREFORE ORDERED that:... 2. Utilities shall create payment plans of arrearages of no less than six months and no longer than two years in duration for all customers who have accumulated arrearages from service rendered on or after March 16, 2020, and before October 1, 2020. Regardless of the length of the payment plan, default payment plans shall only require the customer to pay a fixed, equal installment over the term of the plan. 3. Utilities shall make all reasonable efforts to contact the customers who have received default payment plans.... 6. A utility shall not be permitted to deviate from its tariffs, particularly regarding disconnections, unless permitted herein or by a subsequent Commission Order.","enforcement":"KRS 278.990; the order states that \u0027the moratorium on disconnections for nonpayment will be lifted beginning October 20, 2020\u0027 subject to the conditions and continues \u0027the moratorium on the assessment of late payment charges for residential customers only... until December 31, 2020\u0027","functions":["OP billing and collections (mandatory default payment plans; no residential late fees to Dec. 31, 2020)","CB customer base (arrearages of March 16-October 1, 2020 spread over 6-24 months)","SV disconnection work resumed only from Oct. 20, 2020 under conditions","OF customer-contact obligations"],"notes":"The order recites that the March 16 order \u0027directed utilities to temporarily cease disconnections for nonpayment, waive all late payment charges, and urged utilities to offer lenient payment plans,\u0027 that the Commission conducted discovery on 30 utilities and water districts, and that \u0027a historic number of individuals are nevertheless, for a variety of reasons, confined primarily to their homes.\u0027","sourceUrl":"https://psc.ky.gov/pscscf/2020%20Cases/2020-00085/20200921_PSC_ORDER.pdf","snapshot":"","fileExists":true,"fileBytes":337023,"grade":"primary","character":"","description":"","collection":"AGY-ST-UTILITIES-HOUSING-AG","url":"/library/AGY-ST-UTILITIES-HOUSING-AG-002","exhibitUrl":"/exhibit/AGY-ST-UTILITIES-HOUSING-AG-002","citation":"Kentucky Public Service Commission, Order, Case No. 2020-00085 (September 21, 2020) (Sept. 21, 2020) (Ex. AGY-ST-UTILITIES-HOUSING-AG-002)","stateName":"Kentucky","related":[]}