{"id":"RI-077","kind":"order","level":"sector-regulator","jurisdiction":"Rhode Island","state":"RI","metro":"","industry":"","agency":"","eco":"","issuer":"Department of Business Regulation, Division of Banking","authority":"R.I. Gen. Laws tit. 19 (financial institutions); EO 20-02","instrument":"Banking Bulletin 2020-2","title":"Customer Assistance COVID-19","dateIssued":"2020-04-03","effective":"2020-03","end":"Not rescinded within the period","startDate":"2020-04-03","endDate":"2020-06-30","quarters":["2020Q2"],"types":["OTHER"],"addressees":["banks and credit unions supervised by the Division"],"clause":"The Division encourages Financial Institutions to take steps to meet the financial services needs of affected customers and communities.... The Division understands that Financial Institutions may need to temporarily close a facility due to staffing challenges or to take precautionary measures such as limiting lobby hours. The Division encourages financial institutions to reduce disruptions to their customers, provide alternative service options when practical, and reopen affected facilities when it is safe to do so. The Division is asking that affected financial institutions provide notification to the Division and their customers of temporary closure of an institution\u0027s facilities and the availability of any alternative service options as soon as practical.","enforcement":"Supervisory bulletin; notification to the State Chief Bank Examiner of branch closures","functions":["BR branches and lobbies","CC contact center","SV servicing"],"notes":"Records the regulator\u0027s expectation that branches would close or limit lobby hours and notify the Division.","sourceUrl":"https://dbr.ri.gov/documents/divisions/banking/notices/Banking_Bulletin_2020_-_2_Customer_Assistance_COVID_-_19.pdf","snapshot":"","fileExists":true,"fileBytes":206102,"grade":"primary","character":"","description":"","collection":"RI","url":"/library/RI-077","exhibitUrl":"/exhibit/RI-077","citation":"Department of Business Regulation, Division of Banking, Banking Bulletin 2020-2 (Apr. 3, 2020) (Ex. RI-077)","stateName":"Rhode Island","related":[]}