{"id":"WV-075","kind":"order","level":"sector-regulator","jurisdiction":"West Virginia","state":"WV","metro":"","industry":"","agency":"","eco":"","issuer":"Insurance Commissioner James A. Dodrill","authority":"W. Va. Code 33-2-10a (insurance emergency)","instrument":"Emergency Order 20-EO-01","title":"Declaration of a COVID-19 insurance emergency; suspension of claim-handling time frames under 114 CSR 14; remote adjusting directed","dateIssued":"2020-03-13","effective":"2020-03-13","end":"Rescinded Oct. 15, 2020 (20-EO-09 paragraph 1)","startDate":"2020-03-13","endDate":"2020-10-15","quarters":["2020Q2","2020Q3","2020Q4"],"types":["EMP","OTHER"],"addressees":["insurers and other regulated entities"],"clause":"It is, therefore, DECLARED that an insurance emergency exists in the State of West Virginia, and it is hereby ORDERED that normal time frames for claim handling and settlement as set forth in West Virginia Code of State Rules Title 114, Series 14, Section 5 and subsections 6.2, 6.3, 6.7, 7.3.c, and 7.5 are suspended in the State of West Virginia until further notice. It is further ORDERED that insurers and other regulated entities shall continue to adjust claims as expeditiously as possible during this insurance emergency, and shall utilize all possible methods of adjusting claims remotely, such as telephone, email, facsimile, mobile applications, satellite imagery or 3D mapping...","enforcement":"Insurance Commissioner\u0027s regulatory authority under Chapter 33","functions":["IN insurance claims handling (remote adjusting directed)","OF (insurer workforce \u0027self-quarantining, working remotely\u0027)"],"notes":"Recital: insurers \u0027may have a limited or otherwise adversely impacted workforce available as a result of the pandemic or may further request or require that their employees limit their direct or personal contact with others.\u0027","sourceUrl":"https://www.wvinsurance.gov/LinkClick.aspx?fileticket=TD-54gFEJWQ%3d\u0026tabid=205\u0026portalid=0\u0026mid=779","snapshot":"","fileExists":true,"fileBytes":259921,"grade":"primary","character":"","description":"","collection":"WV","url":"/library/WV-075","exhibitUrl":"/exhibit/WV-075","citation":"Insurance Commissioner James A. Dodrill, Emergency Order 20-EO-01 (Mar. 13, 2020) (Ex. WV-075)","stateName":"West Virginia","related":["WV-076","WV-077"]}