The COVID Project
Context, not an orderThis record is guidance or an announcement kept for context. It is not counted among the orders in force.
The record
- Jurisdiction
- CPS Energy (City Public Service Board of San Antonio), Texas (municipally owned electric and gas utility) · Texas
- Level
- City
- Authority
- Tex. Gov't Code ch. 1502; Tex. Util. Code § 40.051
- Issued
- 2020-03-11 Mar. 11, 2020
- Effective
- 2020-03-11
- End
- Collections resumed September 2021, beginning with large and industrial commercial customers (Ex. 042) (read as 2021-09-30)
- In force
- Mar. 11, 2020 to Sept. 30, 2021
- Quarters
- 2020 Q22020 Q32020 Q42021 Q12021 Q22021 Q3
2020 Q22020 Q32020 Q42021 Q12021 Q22021 Q3
- Limitation types
- Emergency declarationOther
- Addressees
- all customers (about 900,000 electric and 370,000 gas accounts)
- CPS Energy collections staff and contractors
- Functions reached
- CB commercial customers' service continuity
- OP collections and field disconnection work suspended
- SC collection contractors
- Character
- context
- Collection
- Local districts and authorities AGY-LOCAL-DISTRICTS-AUTHORITIES
Operative words
To support all our customers, in partnership with San Antonio's Mayor and City Council as listed below, effective immediately, we will suspend energy disconnects while our community bands together to find our path forward.
Enforcement
Utility service rule adopted by the municipally owned utility
Notes
The suspension ran eighteen months (Ex. 042). Walk-in customer service centers were closed and later reopened with screening (CPS Energy newsroom, Sept. 2020; not saved).