Enforcement Notice Regarding Refunds by Carriers Given the Unprecedented Impact of the COVID-19 Public Health Emergency on Air Travel (Apr. 3, 2020)

The record

Jurisdiction

United States (U.S. Department of Transportation, Office of Aviation Enforcement and Proceedings)

Level

Federal

Authority

49 U.S.C. § 41712(a) (Secretary may investigate and order carriers and ticket agents to stop unfair or deceptive practices); enforcement notice under 14 C.F.R. part 302

Issued

2020-04-03 Apr. 3, 2020

Effective

2020-04-03

End

not withdrawn during the period (second notice May 12, 2020, Ex. 060) (read as 2020-05-12)

In force

Apr. 3, 2020 to May 12, 2020

Quarters

2020 Q22020 Q32020 Q42021 Q12021 Q22021 Q3

2020 Q22020 Q32020 Q42021 Q12021 Q22021 Q3

Limitation types

Other

Addressees

• U.S. and foreign air carriers operating to, from or within the United States
• ticket agents

Functions reached

• CB airline customers and travel agencies (refund obligations on cancelled flights)
• OP airline revenue and cash management
• MK travel agencies and tour operators

Collection

Aviation and surface-transport regulators AGY-AVIATION-SURFACE

Operative words

"The U.S. Department of Transportation's Office of Aviation Enforcement and Proceedings (Aviation Enforcement Office)... is issuing this notice to remind the traveling public, and U.S. and foreign carriers, operating at least one aircraft having a seating capacity of more than 30 seats, that passengers should be refunded promptly when their scheduled flights are cancelled or significantly delayed." "The Department is receiving an increasing number of complaints and inquiries from ticketed passengers, including many with non-refundable tickets, who describe having been denied refunds for flights that were cancelled or significantly delayed." "Dated: April 3, 2020."

Enforcement

Notes